We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we love to hear from you.
All products that are Limited Editions are identified on the product detail page. If for any reason you are not satisfied with your purchase of a Limited Edition piece, you may return it within 14 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer.
If you do decide to return your Limited Edition piece, please follow these instructions:
- Email firstname.lastname@example.org with your order number and specific reason for the return.
- Bughouse will get back to you with a Return Merchandise Authorization number (RMA#), and a prepaid return shipping label. The cost of the shipping label will be deducted for your refund amount.
- Please print out the below Return Authorization form, fill it out, including your RMA# and enclose in the return shipment of the artwork.
- Pack the artwork back in the original tube or box with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package. No return will be accepted without the proper paperwork and the works need to be returned in perfect condition in their original packaging to qualify for returns.
For Damaged Prints
In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to email@example.com. A Bughouse representative will get back to you in 2 business days on how to proceed with your order.
For any additional issues, please contact customer service at firstname.lastname@example.org.